We have worked for many years with this Milton Keynes Car Shipping business, ShipMyCar, to build a fully custom CRM solution.
ShipMyCar have a very niche business in shipping vehicles across the world into the UK. The process is very complex and an off-the-shelf package to manage it all just did not work 100%.
The main part of this CRM was the instant quote system which through a series of questions asked on their website enables the system to automatically and instantly price up everything needed to ship a car into the UK, it then adds this quote to the CRM and emails the potential customer a full PDF breakdown of the costs involved and a guide specific to their shipping requirements.
Once into ShipMyCar's CRM system, every aspect of the process is then tracked and in large parts automated. ShipMyCar staff can log all client interactions to share progress, the client can upload required documents which the CRM automatically checks and advises on anything missing, processes such as customs clearance / progress notifictions are handled automaticaly by the CRM system saving many hours of staff time.